We keep your IT running so your team does not have to.
Helpdesk, infrastructure, monitoring and backup under one agreement, with a named account lead and reporting you can hand to a board.
What this covers
What we commit to in writing
| Priority | First response | Coverage | Reporting |
|---|---|---|---|
| P1 — service down | 1 hour | 24/7 | Same-day written post-mortem |
| P2 — degraded | 4 hours | Business hours, your timezone | Weekly written report |
| P3 — request | 1 business day | Business hours | Weekly written report |
| Account review | Monthly | Named account lead | Written review against plan |
Indicative tiers — your final SLA table is signed before any work starts. Coverage and response times are agreed per contract and are not a standing promise.
How an engagement runs
The same sequence on every engagement, whatever the size.
One call to understand the requirement, the constraints, and who owns the outcome. You get a written summary back.
We look at the infrastructure, team, or scope in question and tell you what we found — including when the answer is that you do not need us.
The technical approach and the delivery model, written down: what is built, who builds it, how it is supported.
We build, deploy, or onboard. A named lead is accountable for the output and reports weekly.
We run and improve it. Scope, service levels and reporting are agreed in writing before anything starts.
Tell us what you need.
Managed IT, a dedicated team, or a product build. We reply within one business day, in English, Arabic, or French.
contact@eightech.com · Dubai, United Arab Emirates