services

Managed IT and software, run by one team

We keep your infrastructure running and build the software your operations need — with the same team on both sides of the line. Response inside 4 hours, in English, Arabic, or French.

we run

Managed IT

Helpdesk & user supportFirst response inside 4 hours, EN · AR · FR

Infrastructure & sysadminOn-prem, cloud, or hybrid — patched and documented

Monitoring & security opsAlerting live in the first month, reviewed monthly after

Backup & recoveryRestore tested, not assumed

we build

Software services

Full-stack web & mobileInternal tools, portals, customer apps

Backend & API developmentIntegrations with the systems you already pay for

UX / UI designUsable interfaces your staff adopt without training

AI & automationAgents, LLM integration, document and chat workflows

Data & reportingPipelines and dashboards your finance team trusts

What we commit to in writing

service levels

Priority	First response	Coverage	Reporting
P1 — service down	1 hour	24/7	Same-day written post-mortem
P2 — degraded	4 hours	Business hours, your timezone	Weekly written report
P3 — request	1 business day	Business hours	Weekly written report
Account review	Monthly	Named account lead	Written review against plan

Indicative tiers — your final SLA table is signed before any work starts.

Three ways to engage

retainer

Managed service

Monthly fee, fixed scope, SLA table. We own the running of it.

Best for: 20–250 seats, no internal IT lead

project

Fixed-scope build

A defined deliverable with a date. Scope signed before the first sprint.

Best for: a portal, an integration, a migration

team

Dedicated capacity

Named specialists on your roadmap, your rituals. Scale up or reallocate monthly.

See dedicated teams →

service directory

Every service, in one place

Six areas, delivered by one team under one agreement.

Managed IT

Helpdesk, infrastructure, monitoring and backup, with a named account lead and reporting you can hand to a board.

IT outsourcing

Dedicated engineers, designers, data specialists and delivery leads working your hours, in your language.

Software development

Web and mobile applications, internal platforms, APIs and the integrations that tie them to what you already run.

AI & automation

Agents, LLM integration, and document and chat workflows built against a specific business problem.

Cloud & infrastructure

On-premise, cloud or hybrid estates — patched, documented, monitored, with restores actually tested.

Data & analytics

Pipelines, dashboards and reporting your finance team can rely on.

next step

Tell us what you need.

Managed IT, a dedicated team, or a product build. We reply within one business day, in English, Arabic, or French.

Request a proposal→ Talk to an expert

contact@eightech.com · Dubai, United Arab Emirates